Build solid relationships with your customers, personalise every interaction. Strengthen your sales teams thanks to optimised collaboration and exchange of information.
Microsoft Dynamics CRM lets you manage your customers and prospects in a centralised manner. Thanks to an integrated sales process, essential data no longer falls through the cracks, and the steps to follow are automated, which greatly simplifies the lives of your sales team. All the relevant information is just one click away.
Automatically generate commercial documents and collaborate on them in real time. CRM’s integration with tools such as Outlook, SharePoint, OneNote, Office 365 and ERP solutions allow you to maintain a high level of information exchange, data centralisation and personalised service.
Define your goals and follow sales results in real time. By having your sales process within CRM, all your salespeople remain aligned with best practices and your customers get the same approach regardless of who they speak to.
The same experience of Microsoft Dynamics CRM is available on your smartphone, on your tablet or on your PC. Manage your customers 24/7, wherever you are, connected or not, thanks to the CRM mobile apps.
Increased business visibility
With the CRM dashboards you can quickly view the status of your activity and take necessary action to ensure everyone is on the right track. CRM provides a true data analysis capability, providing all the information you need in real time.
Prospecting on social networks
Instantly identify and manage the opportunities you identify on social networks, directly from CRM. Turn a post into a lead with one click and boost your lead acquisition with Microsoft Social Engagement.
Access CRM from your browser or directly from Outlook
You will be able to manage your CRM data from a web browser or directly from Outlook. All your customer interactions are collected and acted upon within one application.