CRM is a genuine analysis and marketing tool. It allows you to easily visualise recurring requests, to better structure processes and to optimise the general way service delivery works, all for the benefit of our members..
Now our range of services is standardised in CRM, which means it is much easier for us to prepare quotes and calculate prices. Now salespeople can largely pass on the preparation of quotes to the office, which means they can finish with customer visits more efficiently.
We can very easily add new dashboards and entities to the CRM system. This is an important change compared to the closed system we were previously using. When we choose an application, we want to own the product and not depend on the vendor. With Microsoft Dynamics CRM we can be sure that it works.