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Home > CRM / XRM
SPECIALISED IN CRM / XRMIt is our understanding of customers' needs and our analysis of processes, rather than any specific technical factors that have helped Nerea achieve a very high success rate in its CRM / XRM projects. EXPERIENCED CONSULTANTS AND RELIABLE PARTNERSNerea's CRM consultants can draw on more than ten years' experience of international projects. And since their expertise relates more to the methodology used than to any specific product, they can act with total independence. Nerea's consultants, project managers and CRM technicians all have tried and tested experience in international projects. The majority of them are certified by the main software vendors in the market, who provide them with valuable support and know how. OUR AREAS OF EXPERTISE Strategic and functional analysis The key to any project aimed at implementing CRM applications lies in a thoroughgoing analysis of the environment. This is the challenge involved. Understanding working methods, processes of communication, flows of information and validation, management of documentation, logistical movements, administrative standards – understanding the business, in fact: that's how to guarantee the success of a project. During that phase, change and project management activities are also initiated. These run alongside the software development process until the new system is rolled out. Parameter setting Nerea configures the CRM software on the basis of the strategic and functional analyses it has carried out. Nerea also takes on the tasks of designing and overseeing any bespoke developments related to the product in order so as to ensure full compliance with the organisation's needs. Installation
Installation of the software solution is carried out by Nerea's specialist CRM technicians. They take charge of the two main aspects of the installation: migrating the data to the new application and integrating the software into the organisation's existing environment.
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Athamas
