We accompany our customers from strategic business consulting for customer orientation to the full implementation of the Microsoft Dynamics CRM suite.
CRM is much more than software, it is a business strategy to optimise revenue, profitability and customer satisfaction.
Capitalising on more than 15 years’ experience, our job is to help you define and execute this strategy.
Our first mission is to understand your business, your challenges, your approach, and everything that gravitates around your organisational culture. We want you to be successful and we want your end users to be fully involved.
The CRM expertise we developed over many years makes NEREA your partner of choice (chosen as Partner of the Year 2015 by Microsoft Luxembourg).
Beyond consulting, the implementation of the technology is key to the success of your CRM project.
That is why all of our team members are certified on the latest versions of Microsoft Dynamics CRM.
This allows NEREA to guarantee to its customers that the tool we put in place will meet the needs identified during the strategic analysis (consulting phase), and also to maintain the highest level of Microsoft partnership (Gold partner).
We have worked exclusively with Microsoft Dynamics CRM since 2007. Because of its adaptability, user experience, capacity to evolve and flexibility, Microsoft Dynamics CRM remains the best solution on the market today.
To implement your solution, our experts have selected two recognised methodologies: AGILE and SURE STEP.
The AGILE methodology allows us to proceed in a phased and pragmatic manner, meaning that the project can start straight away with a series of reasonable short term goals for each phase. Once these goals have been reached, others are set, and so on until the project is completely finalised.
The main advantage of this methodology is that it places the customer at the centre of our approach. It allows for true flexibility in terms of carrying a project to its conclusion, and in terms of moving forward at the customer’s chosen speed.
The SURE STEP methodology, recommended by Microsoft, is based on industry best practices and includes 6 phases to implement Microsoft Dynamics CRM: diagnostic, analysis, design, development, deployment and operation.
The main advantage of this methodology is that it provides a structured approach and allows for optimal budgetary follow up of the project.