YOUR CRM PARTNER
From strategic advice to technical expertise for a customer centric organisation
Allows for the creation and smart management of individuals’ and organisations’ assets in order to maximise their potential.
SRM - Stakeholders Relationship Management
Allows for the management of relationships, interactions and information exchanges between a range of public and private entities.
CRM is a genuine analysis and marketing tool. It allows you to easily visualise recurring requests, to better structure processes and to optimise the general way service delivery works, all for the benefit of our members..
We can very easily add new dashboards and entities to the CRM system. This is an important change compared to the closed system we were previously using. When we choose an application, we want to own the product and not depend on the vendor. With Microsoft Dynamics CRM we can be sure that it works.
Now our range of services is standardised in CRM, which means it is much easier for us to prepare quotes and calculate prices. Now salespeople can largely pass on the preparation of quotes to the office, which means they can finish with customer visits more efficiently.